GENERAL WARRANTY TERMS

1) Subject and scope of the warranty

Govic Company d.o.o. supplies goods with the accompanying documentation and packaging as received from the manufacturer/distributor.
If a commercial warranty is provided for a product (warranty card or explicit statement on the product page), it applies for the period and under the conditions stated in the warranty card/product page, counted from the date of purchase.

Note: A commercial warranty does not limit or replace your statutory consumer rights for lack of conformity as set out in the Terms of Purchase and applicable law.

2) How to make a warranty claim (procedure)

To submit a warranty claim, please contact us:

Please include with the faulty device:

  • a copy of the invoice (proof of purchase) – mandatory for commercial warranty; for statutory rights, other proof of purchase may be accepted,

  • all accessories supplied with the device (e.g., cables, foot controllers, additional accessories),

  • a concise description of the fault (symptoms, when it occurs) to speed up diagnostics.

Upon receipt, the service centre opens a warranty report (model, serial number, description, date) and performs diagnostics. Parts cannot be replaced before verification and determination of eligibility (unless otherwise stated in the warranty terms for the specific product group).

If the claim is founded under the commercial warranty, Govic Company will, within a reasonable time and free of charge to the customer:

  • repair the device, or

  • replace the device (depending on the nature of the fault and availability).

Standard shipping costs in the case of an accepted warranty claim are borne by Govic Company (by arranging collection or reimbursing justified costs upon proof of shipment). If the claim is not covered by the warranty, return shipping and/or the repair are charged per the current service price list.

3) Packaging and shipping to service

Items sent by courier must be properly packed (cardboard box, protective cushioning). Shipments that are improperly packed or show visible mechanical transport damage may be refused and returned to the sender at their expense.
Tip: keep the original packaging and inserts at least until the end of the warranty/statutory period.

4) What the warranty does not cover (examples)

The warranty does not cover defects/damage caused by:

  • improper or unprofessional handling, installation or maintenance,

  • use outside the conditions specified in the instructions (e.g., humidity/dust, unsuitable environment),

  • connection to unsuitable power sources, overvoltage, lightning strikes, etc.,

  • mechanical damage (impacts, drops, breakage, scratches),

  • unauthorised interventions (opening/modifications/repairs by unauthorised persons),

  • consumable parts and normal wear and tear, decorative elements not affecting functionality, software/settings.

Data & settings: Govic Company d.o.o. is not responsible for loss of data/user settings (e.g., sewing machine memory, HDD/flash devices). Please back up data before sending to service where possible.

Gifts/promotional items: Gift items are covered by a warranty only if expressly stated; this does not affect any statutory rights regarding delivered goods.

5) Authorised service centres and drop-off

If a particular brand requires an authorised service centre, you may deliver the product directly to the authorised service (as recommended in the warranty card) or deliver it via Govic Company—we will forward the device to the appropriate service.

Address for receiving warranty shipments:
Govic Company d.o.o. (Online Shop)
Franje Račkog 10, 51000 Rijeka, Croatia

6) Out-of-warranty service / products purchased elsewhere

For products without a valid warranty or purchased from other retailers, we provide service work and diagnostics per the current service price list. If a submission is incomplete or it is determined that the item was not purchased from Govic Company, we may charge a diagnostic fee and labour. The price list is available on our website or upon request by e-mail.

7) Uncollected items from service

We keep completed service items for 30 days. After that, we reserve the right to charge storage fees per day according to the current price list (incl. VAT). If, within an additional reasonable period, the product is still not collected, Govic Company may act in accordance with applicable regulations to settle incurred costs (e.g., sale of items and set-off).

8) Relationship between warranty and statutory rights

Rights under a commercial warranty do not affect your statutory consumer rights (repair/replacement, price reduction or contract termination) for lack of conformity, as described in the Terms of Purchase. Where it is unclear whether the commercial warranty or statutory liability should apply, the consumer is entitled to the more favourable solution in accordance with the regulations.